Katy Hightower's Blog - Customer Expectations Articles
Read my Customer Expectations Articles
My List of Priorities to Ensure You Drive Away Happy
Buying a new car should be exciting—not stressful. As your salesperson, I believe the car-buying experience should be centered around you—your...
Read More5 Essential Characteristics of a Successful Car Salesperson: What to Know Before You Buy
Buying a car is a big decision, and the experience you have at a dealership can make all the difference. A great car salesperson is more than just someone who sells cars—they are knowledgeable,...
Read MoreTwo of My Favorite Things: Working with My Customers and Cars!
Some of you may be thinking, “You are a car salesperson, shouldn’t you love cars first and foremost?” I always anticipate that type of question and the answer is easy for me; I do my job, not for the cars, but for the...
Read MoreCustomer Satisfaction and Appreciation - That's My Job!
When I come into work each day, my purpose is to make each of my customers feel appreciated and to know that I recognize how valuable your time is.
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