Katy Hightower's Blog - Customer Expectations Articles

Read my Customer Expectations Articles

My List of Priorities to Ensure You Drive Away Happy

Buying a new car should be exciting—not stressful. As your salesperson, I believe the car-buying experience should be centered around you—your...

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5 Essential Characteristics of a Successful Car Salesperson: What to Know Before You Buy

Buying a car is a big decision, and the experience you have at a dealership can make all the difference. A great car salesperson is more than just someone who sells cars—they are knowledgeable,...

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Two of My Favorite Things: Working with My Customers and Cars!

Some of you may be thinking, “You are a car salesperson, shouldn’t you love cars first and foremost?” I always anticipate that type of question and the answer is easy for me; I do my job, not for the cars, but for the...

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Customer Satisfaction and Appreciation - That's My Job!

When I come into work each day, my purpose is to make each of my customers feel appreciated and to know that I recognize how valuable your time is.

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